FAQ’s

/FAQ’s
FAQ’s 2018-04-03T10:59:11+00:00
WHY IS A 3-LAYER CONSTRUCTION IMPORTANT? 2018-04-26T13:13:50+00:00

3-layered construction provides the most stable format for engineered hardwood flooring, when produced with the single species hardwood core layer we use – Hevea Brasiliensis. Hevea shares the same density and strength as White Oak and outperforms plywood or softwood core material. This means that not only can we produce wider, more attractive floor boards, our material has far greater stability under extreme climatic conditions from the sub-zero winters of Scandinavia to the year-round warmth and humidity of South East Asia.

WHERE DOES HEVEA BRASILIENSIS COME FROM? 2018-04-11T15:13:28+00:00

100% of the Hevea used in our flooring is sourced from sustainably managed plantations in Indonesia.

IS CHINESE OR SIBERIAN OAK USED IN THE PRODUCTION OF YOUR PRODUCTS? 2018-04-11T15:13:27+00:00

All of our European Oak is sustainably sourced from France or Germany. None of our products use Chinese or Siberian Oak. In addition to Chinese and Siberian Oak’s incompatibility with the hand-crafted techniques we use for many of our products, the legality of origin can be questionable and therefore not aligned with our commitment to quality, sustainability and best practice.

WHAT CERTIFICATION DO YOU OFFER? 2018-04-26T13:15:26+00:00

Globally we comply with the Lacey Act (USA), European Union Timber Regulation (EUTR) and applicable standards for all our other export markets. We also provide Forest Stewardship Council (FSC) certification for relevant products. In Europe we export Forest Law Enforcement, Governance and Trade (FLEGT) licenced material and supply certification with every shipment.

Our products have been tested and certified by international bodies including:

  • VOC “Emissions Dan L’air Interieur”, France
  • The California CARB Phase 2 Compliant, USA
  • SVLK/FLEGT Certified, Indonesia
  • FloorScore

Coatings:

  • Bona
  • Klumpp

Adhesives:

  • AkzoNobel

Installation:

  • Valinge 5G
  • Tongue & Groove
DO YOU SELL TO PROJECTS DIRECTLY, OR TO END USERS IN SMALLER VOLUMES? 2018-04-11T15:13:25+00:00

No, our business model is designed to support committed partners set up, stock and distribute our products in markets worldwide. We support our partners by offering the most sought-after, visually stunning, high-performing products possible, and by leading the way in a continuous program of new product innovation.

CAN YOU MAKE TO CLIENTS’ OWN SIZE SPECIFICATION? 2018-05-10T15:15:49+00:00

Our flooring is produced in standard sizes ranging from 90mm to 400mm in width. Given our wide range we are usually able to match specific size requirements or come very close.

CAN YOU MATCH CLIENTS’ OWN COLOURS? 2018-05-10T15:15:48+00:00

Potentially yes, but with a range of more than 1,000 products it is highly probable that we will have a suitable match in our extensive Collections.

CAN WE BUY MORE THAN ONE ITEM PER CONTAINER? 2018-05-10T15:15:47+00:00

Yes, we can accommodate requests for more than one item per container; three or four items per 20′ container is standard.

Accuracy of colour and wood characteristics: whilst we have made every effort to ensure the colours and wood characteristics displayed on our website are as accurate as possible these images may vary from the actual product.